CUSTOMER SERVICE
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CK CLAIMS LTD are committed to providing you with a high standard of customer care and service at all times. Complaints are taken seriously, and in the unlikely event that you have a complaint about the service or advice you have received from us, then we want you to let us know so that we can investigate it.
You can make a complaint: in writing, by fax, by e-mail, by telephone, in person
To help us in dealing with your complaint, please ensure that you include: our reference number, if appropriate. The nature of the complaint. Who you have been dealing with. How you would like your complaint settled. -
On receiving your complaint, we promise within 48 hours to: -
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- Tell you who will be handling your complaint. We will also send you, if you wish, a copy of our internal Complaints Handling Procedure;
- Carry out a full investigation into your complaint and seek to resolve it as soon as possible, and within 28 days in any event;
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In the event we are unable to resolve your complaint, we will provide you with details of who to contact if you are still not satisfied.
